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Guide for contractors and suppliers

Contract Monitoring

The Council has to monitor its performance as part of its duty under Best Value and our Suppliers and Contractors will be expected to provide the Service in accordance with the requirements set out in the contract documentation.

The Council is continually striving to improve its own performance and expects firms working for it to do the same.

The Council will look seriously at the position of any firm that fails to perform to the levels required.

Suppliers and Contractors will be asked to comment on any adverse performance that is reported and should be aware that any instances of poor performance could lead to financial penalties or early termination of the Contract.

Examples of adverse performance would include areas such as:

  • Poor health and safety practices
  • Poor quality of goods or service
  • Poor adherence to work programme
  • Breaches of legislation which put Council services at risk

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