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Communities: Privacy notice

Who we are

We are South Ribble Borough Council and your privacy is important to us. We aim for full transparency on how we gather, use, and share your personal information in accordance with the General Data Protection Regulation.

If you have any concerns about how the Council is handling your personal data, these can be raised with the Council's Data Protection Officer:

South Ribble Borough Council, Civic Centre, West Paddock, Leyland PR25 1DH


We keep our privacy notice under regular review and we will place an updated version on this page. This will help ensure that you are always aware of what information we collect and how we use it.

What we need

We will collect basic personal data about you which includes your name, address, telephone number, email etc. together with any other relevant details you have given us, such as bank account details and national insurance numbers.  Similarly, we will collect information that we receive from third parties e.g. charities and other public sector organisations.

We may also collect sensitive data, such as race/ethnicity, religious belief, health and medical conditions.

Why we need it

The Council uses personal information to enable us to deal with customer-related enquiries in as comprehensive a manner as possible. Specific enquiries could relate to health and wellbeing support, employment support, support for refugees and asylum seekers, volunteering opportunities, community events, community group support, community development activities, youth council, community grants, signposting and referring with your permission to other services, processing financial support applications and customer advice of a more general nature.

Unless explicit consent has been given to process sensitive data for other means, sensitive data will be used for monitoring purposes only to ensure that we are compliant with equality and diversity legislation.

In some instances, it is mandatory to collect and process sensitive data to comply with our legal obligations such as health and safety laws and safeguarding regulations. For example, information concerning the health and medical conditions of a Young Person who is a member of the youth council. This includes whether the Young Person has a disability or special needs for which South Ribble Borough Council Youth Council needs to make reasonable adjustments.

What we do with it

Your personal information will be treated as confidential, but it may be shared with other Council services and third parties, such as other employment support providers and local charities.  This will ensure that the service we deliver is of a high standard

We will only use your information in ways which are permitted by the General Data Protection Regulation and the current UK Data Protection law. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. View more information on data protection.

This authority has a duty to protect the public funds it administers and may use information held about you for all lawful purposes, including but not limited to the prevention and detection of crime including fraud and money laundering.

The Council may also use your information for the purpose of performing any of its statutory enforcement duties. It will make any disclosures required by law and may also share your information with other bodies responsible for detecting/preventing crime in relation to safeguarding and including fraud or auditing/administering public funds.

Where necessary and applicable, your information may be shared with other business support agencies and related providers or funding providers (such as the NHS, Department for Levelling Up, Housing and Communities in the case of government funded projects). However, information will not be shared for any unrelated purposes unless required by law to do so.

What are your rights?

You have the right to:

  • request a copy of your information (known as a subject access request)
  • request rectification or erasure of your information,
  • request a restriction on the processing of your information, and,
  • object to processing of your information,
  • complain to the Information Commissioner's Office about the way the Council processes your information.
  • set your browser to remove or reject cookies before using South Ribble Borough Council website

If you require further information about the use of your data or would like to exercise any of the above rights, please contact: Data Protection Officer, South Ribble Borough Council, Civic Centre, West Paddock, Leyland PR25 1DH

Transferring information overseas

In certain circumstances we may transfer your information to organisations in other countries on the basis that anyone to whom we pass it protects it in the same way we would and in accordance with applicable laws.

How long we keep your information

We will keep your information for as long as it is required by us or other regulatory bodies in order to comply with legal and regulatory requirements or for other operational reasons. In most cases this will be a minimum of seven years. More information on our retention schedule can be found online.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Website information

South Ribble Borough Council encourages you to review the privacy statements of Websites you choose to link to from South Ribble Borough Council so that you can understand how those Websites collect, use and share your information. South Ribble Borough Council is not responsible for the privacy statements or other content on websites outside of the South Ribble Borough Council family of Websites.

Use of Cookies

The South Ribble Borough Council website use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a website via your web browser. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. View more information on cookies on this website.


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