The Freedom of Information Act gives rights of access to information held by public authorities such as South Ribble Borough Council.
Anyone can ask for access to information the council holds, but there are rules under the Act that means confidential or sensitive information may be exempt from being supplied.
Make an FOI request
If you would like to make a Freedom of Information request, you will need to let us know:
- your name
- your address (or email address)
- what information you are asking us to provide, in as much detail as possible.
You can make a request by emailing foi@southribble.gov.uk or by writing to:
FOI Co-ordinator, South Ribble Borough Council, Civic Centre, West Paddock, Leyland, Lancashire, PR25 1DH
Normally, we will provide the information within 20 working days (around a month). If we need more time, we will write to you and tell you when we will be able to answer your request, and why we need more time.
Using AI to help draft information requests?
AI tools can be helpful, but they can also introduce errors or create overly complex requests that increase the burden on public bodies and cost to the taxpayer.
When using AI to help draft an information request, please make sure the final wording has been checked and reflects your actual information needs.
Before you submit a request or secondary correspondence, please check that:
- You are only asking for the information you are genuinely looking for
AI tools sometimes generate broad or excessive wording that goes beyond the information you actually want or need;
- The request is clear, concise and focused.
Short, straightforward requests are easier for us to process and usually lead to quicker, more accurate responses;
- There are no obvious factual inaccuracies.
AI can misrepresent legislation or misstate what organisations do. Please review the text of your request carefully and don’t assume AI is right. If it has referred to something you don’t understand, check what it is; and
- The tone is appropriate.
AI-generated content can sometimes sound abrupt, or otherwise inappropriate. Please check the tone before sending.
- Why does this matter?
We are seeing an increase in requests and secondary correspondence that appear to have been drafted by generative AI. These can require additional clarification because of inaccuracies or unnecessary complexity. This creates delays for both requesters and our teams.
- Need guidance?
You can find advice on making effective information requests on the Information Commissioner’s Office website.
Fees and exemptions
The Freedom of Information legislation allows for the authority to charge for estimated disbursements (e.g. photocopying and postage). However, in keeping with the authority's culture of openness and the principles of access to information for all, disbursements costs will normally be waived. Where they are considered excessive, we may need to consider the interests of the public purse and we may decide to charge in accordance with legislation. In these instances, we will write to inform you and only process your request upon receipt of payment. Furthermore, where the cost to locate and retrieve the information you require exceeds £450, the authority has the right to refuse your request.
To protect the interests of the state and third parties, there are exemptions that can be applied. The authority will always give due regard to the public interest when applying exemptions and will write to you to inform you on any decisions made.
Freedom of Information appeals
If you wish to make an appeal you should write, clearly stating your reasons for dissatisfaction to:
Director of Governance
South Ribble Borough Council
Civic Centre
West Paddock
Leyland
PR25 1DH
Tel: 01772 625625
Email: foi@southribble.gov.uk
We will send you an acknowledgement on receipt of your appeal. Your appeal will then be considered by an internal review, comprising of different officials to the ones who made the original decision about your request.
In most cases you will be told the outcome of your review within 3 weeks of receipt of your appeal. If your appeal is more complex, it may take longer to consider, you will be contacted and told when you should expect to hear the outcome. In any case this should be no longer than 6 weeks.
If your appeal is wholly, or partially, upheld you will be advised about any action that needs to be taken by us. If the decision is to release information previously withheld, we will let you know when you can expect to receive this.
If you are unhappy with how we have handled your request, you can contact the Information Commissioner. You are entitled to approach the Commissioner at any time; however, they will not generally consider a matter until the council's review procedure has been completed.
The Information Commissioner can be contacted at:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF