We have implemented Sections 165 to 167 of the Equality Act 2010, meaning we keep a list of designated wheelchair accessible vehicles.
View list of wheelchair accessible vehicles.
The drivers of these vehicles have additional responsibilities towards wheelchair users. These additional duties are:
- to carry the passenger while in the wheelchair
- not to make any additional charge for doing so
- if the passenger chooses to sit in a passenger seat, to carry the wheelchair
- to take such steps as are necessary to ensure that the passenger is carried in safety and reasonable comfort
- to give the passenger such mobility assistance as is reasonably required.
Mobility assistance is defined as:
- to enable the passenger to get into or out of the vehicle
- if the passenger wishes to remain in the wheelchair, to enable the passenger to get into and out of the vehicle while in the wheelchair
- to load the passenger's luggage into or out of the vehicle
- if the passenger does not wish to remain in the wheelchair, to load the wheelchair into or out of the vehicle.
If you feel you have been involved in a situation where these duties have been breached, you can make a complaint by contacting us on 01772 625625 or by email to info@southribble.gov.uk.
Drivers are entitled to apply for exemptions from these additional duties on certain grounds. If granted an exemption, these drivers must display a notice in their vehicle. Further information regarding this can be found in our taxi licensing policy.
View our wheelchair medical exemption form.