Housing association rented property repairs
If you rent a property from a housing association, your landlord is always responsible for repairs to:
- the property's structure and exterior
- basins, sinks, baths and other sanitary fittings including pipes and drains
- heating and hot water
- gas appliances, pipes, flues and ventilation
- electrical wiring
- any damage they cause by attempting repairs.
Your landlord is usually responsible for repairing common areas, for example staircases in blocks of flats. Check your tenancy agreement if you are unsure.
Your responsibilities
You should only carry out repairs if the tenancy agreement says you can.
You cannot be forced to do repairs that are your landlord's responsibility.
If you damage another tenant's flat, for example if water leaks into another flat from an overflowing bath, you are responsible for paying for the repairs. You are also responsible for paying to put right any damage caused by your family and friends.
Rented property in need of repair
Your tenancy agreement with your landlord gives you the right to get repairs done within a reasonable time.
In the first instance you should contact your landlord directly to order the repair. If you are not satisfied with your landlord's response, you can make an official complaint. Your landlord's website will tell you how to do this.
Housing associations
Progress Housing Group
03333 204555
21 King Street, Leyland, PR25 2LW
www.progressgroup.org.uk
Accent North West
0345 678 0335
Lodge House, Cow Lane, Burnley BB11 1NN
www.accentgroup.org
Eavesbrook (Part of Your Housing Group)
01772 554742
Trustin Court, Preston
www.yourhousinggroup.co.uk
Contour Homes (Symphony)
0845 602 1120
Quay Plaza 2, Salford Quays
Places for People
01772 666000
Unit 18, South Rings Business Park, Bamber Bridge
www.placesforpeople.co.uk
Great Places Housing Group
0845 850 1966
729 Princess Road, Manchester
www.greatplaces.org.uk
Community Gateway
0800 953 0213
Harbour House, Port Way, Preston, PR2 2DW
www.communitygateway.co.uk
Chorley Community Housing
0300 111 1133
enquiries@chorleych.co.uk
www.chorleych.co.uk