We are committed to providing and maintaining high levels of service to our customers.
In the event of a major incident at any of our offices the aim is to restore the highest possible levels of service in the shortest possible time.
We have developed comprehensive business continuity plans covering all our services. The plans are reviewed and maintained regularly.
Recovery
In addition, the Civil Contingencies Act 2004 gives us a duty to provide businesses and voluntary organisations with advice on business continuity management, to help and assist local businesses to quickly recover from disruptions. Information from the Chartered Management Institute (2006) found that 80% of businesses affected by a major incident either never re-open or close within 18 months.
Planning
We would like for local businesses to be resilient to the effects of major incidents or interruptions and believe that even the smallest of businesses can benefit from some form of business continuity planning.
Template
To assist you in carrying out business continuity, a template has been developed to help you cover the main areas. Download the business continuity template.
Useful websites
- Lancashire Resilience Forum - a key requirement of The Civil Contingencies Act 2004
- Business Continuity Institute - established to give advice and guidance on business continuity management issues
- UK Reslience - advice on how to help yourself and others in emergencies
- London.gov.uk provides a quick assessment for you to see how far you have got with business continuity management. The assessment has been split into sections for ease of reference; ideally you should have all of these criteria fulfilled.