Contents
3. Comments, Compliments and Complaints - Definitions
3.1 Comments
3.2 Compliments
3.3 Complaints
4. Comments, Compliments and Complaints - Process
4.1 Comments Process
4.2 Compliments Process
4.3 Complaints Process
7. Reporting complaints and compliments
8. Unreasonable or unreasonably consistent complaints
11.1 Members and Officers of the Council
11.2 Head of Customer Experience
11.3 Directors and/or Core Manager
11.4 Responding Officer