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Garden Waste: Terms and Conditions

Section 4

13. Your Statutory Rights

These terms and conditions of the Garden Waste Collection Subscription Service do not affect your statutory rights.

14. Your Data

We will only use the personal details you have provided for this service to contact you by letter, telephone or email for matters related to the garden waste service and to inform you of any similar service provided by the Council that may be of interest to you. The information will be disclosed to the Council's contractor for delivering the green waste subscription service.

Your personal details will not be passed to any other organisation or third party. We may contact you to participate in customer satisfaction surveys.

We will also use your information for analysis purposes in order to improve our service. This will be anonymised prior to any disclosure, such as under the Freedom of Information Act regarding service take-up volumes.

15. Direct Debit Scheme

The Account Holder may pay for the service via Direct Debit, this Direct Debit payment will be taken in January each year, in advance of the provision of the service. Garden waste containers will only be emptied if the Council has received payment.

Permits will be posted out in January each year it is the residents responsibility to contact the council if the permit has not been received by the 30th of January each year.

The payment covers the cost of providing the garden waste collection service for a period of 12 calendar months. The service is renewed automatically unless the Council is advised by the Account holder at least 2 weeks prior to the expiry of the 12 month period the service is no longer required.

The service will commence once payment has been received by The Council.

The name on the bank account from which payment is being taken for the service, will be the name on the Account. If the payment is being taken from a joint account, then whoever applies for the service will be the Account Holder. The bank account holder must live at the address where the bin is registered to.

If the Account Holder cancels the Direct Debit with no notice to The Council a letter will be sent to the property requesting the Direct Debit is reinstated. If no response is received within seven days from the date on the letter the account will be cancelled and the garden waste container(s) removed.

If payment for the garden waste service is outstanding for more than seven days, the account will be cancelled and the garden waste container(s) removed.

No refunds will be given by the Council in cases of cancellation before the end of the 12 month subscription period.

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