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Garden Waste: Terms and Conditions

Section 3

9. Missed Bins

If the council miss a collection when your bin was presented correctly in accordance with section 6 we will endeavour to make the collection within 24 hours, where practicable. Missed collections must be reported to the council by the end of the following working day after your collection day. The council will not issue refunds for missed collections.

If your bin is not presented by 7.30am on your day of collection then it cannot be reported as missed and will not be considered as a missed collection. The crew will record any bins not presented on their electronic system which will be submitted to our Gateway on a real-time basis. It will be up to the resident to correctly dispose of the waste at the Household Waste Recycling Centre, or await their next scheduled collection.

10. Moving House

The service relates to collections from a particular property or household. The service is not transferable either within or outside South Ribble. The payment made is for the collection service at the property.

If your new property already has a garden waste bin and service you will take over this garden waste service for the remainder of the current year.

If you move house, please leave the garden waste bin at the property.

The Council has a duty to keep records up to date therefore we require customers to notify us of any changes to their personal details, such as when they move house.

11.  Acceptable Items

Garden waste includes grass cuttings, hedge clippings, pruning's, dead flowers, house plants, cut flowers leaves and weeds. It does not include large branches, turf, soil, stones, gravel or any type of food waste. The garden waste must not be placed in plastic bags as this affects the composting process.

12. Your Right to Cancel

In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days of opt in without giving any reason. Further details are available at

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